Service begins with people.
Sixteen years looking after customers and leading teams in Spain, Italy and Portugal, in retail, international operations and B2B client work. I speak Spanish, English and Italian, I stay calm when things get busy, and I trained in cabin crew basics at ESATUR. Ready to complete any training and qualification your airline requires.
2021–2026Customer Success and customer operations · Bodytone / Minderest
Managed and retained an international B2B client portfolio across countries and languages, then led customer support at Bodytone: clear answers, calm under pressure and good handovers with the team.
2020–2021Senior Content Reviewer, Wellness Ambassador · Majorel, Lisbon
Worked in a multicultural, high-volume team on a Google/YouTube project, and supported the wellbeing of teams in Italy and Spain.
2014–2020Store Director and Store Manager · Solaris / MasVisión, El Corte Inglés, Mooby
Led store teams in Madrid and Murcia: daily customer service, difficult situations, standards and results. Earlier, assistant manager at El Corte Inglés in Murcia (2007–2010).
2011–2012Sales Specialist · Phard Zu Elements, Bergamo
Served customers in Italian during my Erasmus year.
2019–2026Yoga instructor · Mood Fitness / BodyCare Fitness
Certified in Madrid (2019). Led groups of different levels with presence, safety and clear instructions.
Open to international relocation and the airline's recruitment and training process.