Gracián Baena

Cabin crew candidate

Service begins with people.

Sixteen years looking after customers and leading teams in Spain, Italy and Portugal, in retail, international operations and B2B client work. I speak Spanish, English and Italian, I stay calm when things get busy, and I trained in cabin crew basics at ESATUR. Ready to complete any training and qualification your airline requires.

Experience

2021–2026

Customer Success and customer operations · Bodytone / Minderest

Managed and retained an international B2B client portfolio across countries and languages, then led customer support at Bodytone: clear answers, calm under pressure and good handovers with the team.

2020–2021

Senior Content Reviewer, Wellness Ambassador · Majorel, Lisbon

Worked in a multicultural, high-volume team on a Google/YouTube project, and supported the wellbeing of teams in Italy and Spain.

2014–2020

Store Director and Store Manager · Solaris / MasVisión, El Corte Inglés, Mooby

Led store teams in Madrid and Murcia: daily customer service, difficult situations, standards and results. Earlier, assistant manager at El Corte Inglés in Murcia (2007–2010).

2011–2012

Sales Specialist · Phard Zu Elements, Bergamo

Served customers in Italian during my Erasmus year.

2019–2026

Yoga instructor · Mood Fitness / BodyCare Fitness

Certified in Madrid (2019). Led groups of different levels with presence, safety and clear instructions.

Availability

Open to international relocation and the airline's recruitment and training process.

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Independent candidate presentation, not affiliated with any airline. This print-friendly web version remains available while the final PDF is added to the public release.